Tuesday, October 9, 2012

Why your SMB needs a private cloud

For small to medium size enterprises (SMB) the private cloud is the next natural step for their IT infrastructure. Their employees need access to data no matter where they are, and the employer needs them to be always on, and always connected. The organization is going to want to accomplish this goal in a manner that is cost effective, secure, and able to be owned.

Employees need their data. Almost every job these days from sales to engineering requires access to either some form of CRM (customer relations management) interface, ticketing system, knowledge base, or some other database oriented solution. Setting up some form of private cloud environment that is accessible from anywhere is the key to giving them what they need. It's becoming easier and easier to set up an infrastructure these days as well. You really just need some blade servers and some sort of virtualization platform tossed on top in order to deploy virtual machines to serve your purposes. Ultimately your deployment becomes less about hardware and more about services and software.

Your infrastructure cost should go down over time as well. While you wont be able to layoff your IT team, they will be able to automate more tasks, centralize more of the infrastructure, and spend time on things that develop the business instead of fighting fires. If you set up more centralized infrastructure with a proper disaster recovery and business continuity plan utilizing backup essentials you can create a resilient and accessible set of services for your employees and customers.

Ownership is also an issue of great import. One of the next big things in IT is going to be the 'how' in determining what filters to place on all this data that has been collected on users. The answer to that question is going to bring up a lot of privacy concerns, as well as the issue of user rights v. owner rights. Through the use of a private cloud you can avoid some of those pitfalls that you would run straight into by going to a public provider. The key portion of this is that in a private cloud scenario your data is housed in something you physically own. If you need to pull something, or migrate the data away you can and without being impeded by the governance of another organization outside of your own.

In owning the infrastructure yourself you can also lessen the risk of data leak. You have the opportunity to set your own strict testing and security standards. In the hands of another company your are subject to what ever policies they have dreamt up, be they for better or worse. This sort of thing is especially important if you are storing proprietary data, or personally identifiable customer/employee information.

The move to the private cloud is a natural step forward. We've witnessed over the past twenty years the empowerment of the personal desktop, which lead to the beginnings of a collaborative office environment. Now we're moving to each organization having it's own private cloud of computing power, giving them further capabilities and control. Your organization can move from a collaborative office environment to being that of a collaborative organization. No matter where your employees are, they can communicate and in a manner that is under your control. 


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  3. Dis-Advantages of Trustyd Cloud Backup, You can't get any support!
    Today is 5/8/2013 and I have been trying to get ahold of support for the last few days and now can't reach them at all. Not by Phone or email. Is this company going out of business? Does this company have any tech support people? I have an BRA unit that is down completely and can't get support on it.
    Matthew Favret

    May 8, 2013 at 1:04 PM

    Matt said...
    Again, today is 5/20/2013 and my RBA (Remote Backup Appliance) is still down and talking with support is very slow at best.
    It has been three weeks and I still cannot backup my Server or workstations. Matt

    May 20, 2013 at 12:08 PM

    Matt said...
    Here is a review I found on another site SpiceWorks.

    We have had a 3x Systems(now Trustyd) backup appliance since November of 2010. I absolutely love the concept and when it works, it works well, but for us it frequently had issues. I have had to send back the appliance 2 times in 2 years and about a year ago they replaced the unit because they could not determine the issue. Less than a year later (April 2013), the until stopped responding and backing up. They gave me the option to send it in for them to attempt to recover it, but we decided to abandon the product and re-evaluate our needs. My belief is that backups should be monitored, but should also be a “set it and forget it” scenario. If you decide to use the RBA, I would suggest having another software package that will be able to perform backups to a network machine in native format, then backup that machine to the RBA. This way you will not find yourself in our position of having the backup data trapped in the RBA and not available for restores. Luckily we were still running tape backups in addition to the RBA. I recently sent our intention to discontinue the maint with Trustyd (formerly 3X), and I have had no response from them about my issues and concerns. I cannot recommend this type of customer service.

  4. Matt,

    I actually don't work for Trustyd anymore and haven't since April. I would be more than happy to attempt to advise you in an independent fashion however if you need assistance. Contact me at Koch.ryan@gmail.com with any questions.

    Ryan K.